Return and Exchange Policy
Please email us at lerissas@yahoo before starting your return.
If you are not satisfied with your purchase we accept returns on eligible items for up to 14 days after delivery. Exchanges can be made within 14 days of receipt of delivery. If you purchased a sale item or used a discount code 15% or greater on your order the items are FINAL SALE and will not be granted a return or store credit. NO REFUNDS.
**SALE ITEMS/DISCOUNTED ITEMS 15% OFF OR GREATER AND ACCESSORIES (I.E. PHONE CASES, JEWELRY, BAGS, UNDERGARMENTS, TOWELS, PURSES, WATCH BANDS, ETC.) ARE NOT ELIGIBLE FOR A RETURN OR REFUND. THESE ITEMS ARE FINAL SALE.
- All returns must be received within 14 business days of the shipment delivery date. Returns and exchanges outside of this 14 day limit will not be eligible for a return. NO EXCEPTIONS.
- All returns and exchanges must be in their original unwashed, unworn condition with tags still attached (no visible signs of wear - i.e. free of any deodorant/makeup stains, free of any odors, etc).
- All returns must be accompanied by the original receipt.
- Store credits will be issued after the return is accepted and you will receive a code with the amount of your refund that you can use on your next or future purchase.
- You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. Original shipping fees WILL be deducted from your transaction amount even if it's labeled free shipping.
- Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label. It is very important that you ask for a tracking number when shipping your return or exchange. We are not responsible for any item(s) lost or damaged in the shipping process.
- Once your package is received please allow up to 3-5 business days for return processing. When your return is processed you will be emailed a notification once your return is received.
We do not offer exchanges online. You will receive a credit once your return is processed and you can use the credit on any future purchase. If you are not 100% satisfied with your purchase we accept returns on eligible items for up to 14 days after delivery. Availability of your desired replacement item is not guaranteed, so we recommend purchasing the item you want as soon as possible as it may no longer be in stock when your return is processed. If there is a problem with your exchange, we will contact you via the phone number or email you provide at checkout to discuss alternatives. In order to make an exchange, please refer to our Return Policy above to ensure that your exchange meets the criteria stated.
If the order is returned past the 14 day limit or does not fit the return guidelines, the items will be sent back to you and a standard shipping charge will be applied, OR, we can send the items back to you with a future order. You will not receive a refund of your money.
All Monogram and Personalized Items:
Cancellation Policy: No cancellations may be made once your order has been placed. We will not cancel orders once it has been processed (typically within a couple of hours of purchase). Once an order is placed, your purchase is processed and begins to be prepared for shipment.Therefore, due to the nature in which we process, design, and produce your order along with the need to purchase some materials, we do not accept cancellation of any orders. PLEASE check your order over carefully that you have ordered your items just as you want them, as each item is monogrammed to the specifications of each order.
Return Policy: As items at Lerissas.com are usually customized products and are free of material defect at the time of shipping, there is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be given. Monogram fonts and vinyl colors can vary, and we are not able to return or redo any item for mistakes with your monogram order or if you are not happy with the way that a letter or color looks. Please note that actual colors may vary slightly from images shown due to monitor and screen settings. ALL decals are measured per inch by the longest side. For example, a whale would be by the width, and an anchor would be by the height. Lerissa's Boutique is NOT responsible if you are not happy with the font, size (of clothing or decals), or color you chose. Personalized items are final sale. Provided is a color and monogram font chart to help you choose your favorites. You may view colors and font samples here before you order.
Send All Returns/Exchanges to the address below:
403 Market Street
Clinton, TN 37716